Yes. Claimbase currently only works for Shopify stores that sell on Instagram. We are working on integrating more channels. If you currently use a different online store hosting provider or don't have an online store yet, we are happy to help you set up your own Shopify store!

Yes, you need to upload products, that you want to sell through Claimbase, to your Shopify store and define a unique claim-ID for each product before the sale. While this might sound like additional effort, we are working hard to make this extra step minimal. Soon, you will be able to edit your products right when you price them, and upload all of them in bulk with just a few clicks.

No! Your customers do not need to download the app or sign up to anything. For them, claiming and checking out happens right on Instagram, just as they are used to.

Yes! Your host will see in real-time, who successfully claimed the item in the claims page. Also the not successful claims are shown, so you can mention, whose claims came through. We know, viewers are always eager to make sure, that their claim came through.

Yes! No matter how many items your customer claims during your live-, story-, feed sale or through your DMs, all items are placed in one basket and are checked out all at once. Just like with an order from your online store.

You as the merchant can set the stock level for each of your items. Claims for that item are succesful, and receive a checkout link, until its stock level is reached. E.g.: If the product's stock level is set to 5, the first 5 claims for that product receive a checkout link, the subsequent ones are not successful and don't receive checkout links. In your claims list, not only successful claims are displayed, but also not successful claims. This way, you can go back later and see, which product to get more of in the future.

Yes! You as the merchant can remove any product from an open checkout with just two clicks right from the claims page. This way, you can also do product swaps: Remove the original item from the checkout and ask your customer to claim the new product. The product, that was removed from the checkout, is available for claiming again.

Not yet. However, we are working towards a solution, that you as a merchant can set, whether or not you want your customers to be able to edit their checkouts. Meaning: You could either set, that customers cannot add or remove products. Alternatively, you will be able to set, that they can remove claimed products and add some from your online store.

Currently, checkout links go out immediately after a successful claim. If there is demand for checkout links going out at a specific point in time, e.g. after a live sale vs. during the live sale right after a successful claim, this can be realized within certain boundaries. If this is important to you, please reach out to us!

Yes! You can choose any of the following expiry times for all your checkouts: 1h, 2h, 3h, 6h, 12h, 24h, 2 days, 3 days, 7 days The expiry time starts with the last claim of the checkout. This way, you can freely set after which time payment should be due. You can also set, if the checkout links should be deleted upon expiry. That means, after expiry, the products cannot be purchased through the checkout link anymore. If you choose not to, after expiration, the products can still be purchased through the checkout link, however the products are also claimable again by all other customers. In this case, they would be removed from the original checkout and added to a checkout of the new customer, giving the original customer a motivation to check out the product within your set expiry time.